If you’ve got a question then the answer is probably here
Q. Can I have a refund if I can’t run?
A. Unfortunately, we are unable to offer refunds. This is due to the costs associated with the preparation and planning of the event. However, if you purchased the Refund Protect ‘Ticket Protection’ at point of entry you can find more information about making your claim here. Ticket Protection is a stand-alone Agreement between You and Refund Protect. Front Runner Events cannot assist with any claims or enquiries in respect of this.
Q. Can I defer my entry to next year’s race?
A. Yes – you can defer your entry if you are injured, have a medical condition or are pregnant or post partum, which is preventing you from taking part. The deadline to defer your entry is 15th May 2024. To request to defer your entry you will be required to complete a deferral application. A deferral fee of £12 (+ bf) will be applicable once your application to defer has been approved and a registration form must be completed to confirm your entry into the subsequent year’s event.
Q. Am I able to transfer my place to someone else?
A. Yes – Your entry into the Event is transferable, meaning that another person can compete in the Event under your competitor number in your place should you wish to Transfer. The deadline to transfer is midnight on up until the transfer deadline, which is 12th April 2024. You are responsible for the transfer, which can be completed via the Eventrac Members Hub and there is a minimum charge of at least £10 (plus admin fees) to be paid by the transferee. Please note, you will not receive a refund from us for your original booking.
In the event You are found to have transferred your race entry to another person, without following the Event procedure your race number will be disqualified from the Event.
Q. Am I able to transfer my place to another Front Runner Event?
A. Yes – You are able to transfer your entry into another Front Runner Event, you will not be subject to a fee and you will not receive a refund. All transfers can be done via your Eventrac Members Hub and any difference of entry cost will need to paid by you. The deadline for an event to event transfer is 12th April 2024 (1st February 2024 if you want to transfer to the 2Wish Great Welsh Marathon Events).
In the event you are found to have transferred your race entry to another person, without following the event procedure, your number will be disqualified from the race and jeopardise entry at future races.
Q. What are the start time and location of the race?
A. 09:00* – Elite Athlete and Mass Race Start
The 2024 race will start and finish in Penyrheol.
*Start times are subject to change based on the conditions on the day of the event.
Q. Is there a baggage area?
A. Yes – there will be a bag drop in Pemyrheol Leisure Centre.
Q. Will water be available on the course?
A. Brecon Carreg are our hydration partner and will be providing water along the route.
Q. What’s in my race pack?
A. Race packs will need to be collected by participants on race day between 07.00-08.30am. You will need to bring photographic ID with you to collect your race pack and you must collect your own race pack. Your race pack contains your race number with integrated timing chip and your race day information along with safety pins.
Q. Can I register on the day?
A. No – there will be no entry or registration on the day.
Q. Is there a cut off time for runners?
A. You must complete your race within 2 hours, should you not be maintaining the pace to achieve this cut-off when you reach the halfway point, you’ll be asked to board the sweep vehicle which will return you to the finish area.
Q. Are there toilets on the course?
A. Yes – there will be toilets located throughout the course.
Q. Should I suffer an injury on race day what support is available?
A. Professional medical staff will be available at the Start/Finish line and along the course should you face difficulties.
Q. Can I raise money for my chosen charity?
A. Yes – we have a number of charities we work with, but if you want you can raise funds for your chosen charity. You’ll need to contact them directly for a fundraising pack.
Q. Will there be a photographer on the day?
A. Yes – you will be able to purchase your official race photos.
Q. Can I run in fancy dress?
A. Running in fancy dress is welcomed, however, if your outfit is likely to impede other runners please contact email@example.com
Q. When do entries close?
A. General entries close at noon on 26th April, 2023.
Q. Can I run with headphones?
A. No – you should not run with headphones during the event.